Privacy Policy

Introduction

At Touchland, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website (www.touchlandsale.com), purchase our products, or interact with our services. By accessing or using our platform, you acknowledge and consent to the practices described in this policy. We comply with applicable data protection laws to ensure your personal information is handled responsibly and transparently.

Information We Collect

We collect personal information necessary to provide and improve our services, including:
  • Identity and Contact Information: Name, email address (e.g., service@touchlandsale.com for communications), shipping address, phone number, and payment details when you place an order.
  • Usage Data: Information about how you interact with our website, such as access records, click behavior, browsing history, and device information (e.g., IP address, browser type, operating system).
  • Transaction Data: Details of your purchases, order history, payment status, and return requests to process orders and provide after-sales support.
  • Voluntary Information: Any additional data you choose to share, such as feedback, survey responses, or social media interactions with our brand.
We do not collect sensitive personal information (e.g., health status, racial origin) without your explicit consent, and we never sell your personal information to third parties for marketing purposes.

How We Use Your Information

Your personal information is used solely for legitimate business purposes, including:
  • Processing and fulfilling your orders, including shipping, delivery, and tracking.
  • Providing customer support, addressing inquiries, and assisting with returns or refunds.
  • Improving our website, products, and services based on usage patterns and feedback.
  • Sending you updates about new launches, exclusive offers, or important service notifications (you can opt out of marketing communications at any time).
  • Ensuring the security of our platform, detecting and preventing fraud, and complying with legal obligations.

Data Storage and Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
  • Encryption of sensitive data (e.g., payment information) during transmission and storage.
  • Secure server infrastructure and access controls restricted to authorized personnel only.
  • Regular security audits and updates to our data protection systems.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. After this period, your data will be securely deleted or anonymized.

Third-Party Disclosure

We may share your personal information with trusted third-party service providers who assist us in operating our business, provided they adhere to the same data protection standards:
  • Payment processors (to handle transactions securely).
  • Shipping and logistics partners (to deliver your orders).
  • IT service providers (to maintain our website and technical infrastructure).
These third parties are prohibited from using your information for any purpose other than providing services to Touchland, and we require them to implement appropriate security measures. We will never disclose your personal information to third parties for their own marketing purposes without your explicit consent.

Cross-Border Data Transfers

As a global brand, your personal information may be transferred to and processed in countries outside your place of residence (including the USA, where our operations are based). We ensure all cross-border data transfers comply with applicable data protection laws, including implementing appropriate safeguards such as standard contractual clauses or equivalent protection mechanisms. By using our services, you consent to the transfer of your information to these jurisdictions for the purposes outlined in this policy.

Your Rights Regarding Personal Information

You have the following rights regarding your personal information, subject to applicable law:
  • The right to access, correct, or update your personal information.
  • The right to request the deletion of your data (where legally permissible).
  • The right to opt out of marketing communications by following the unsubscribe instructions in our emails.
  • The right to withdraw consent for data processing (where consent was the legal basis for processing).
To exercise these rights, please contact us at service@touchlandsale.com with your request, and we will respond promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically. Your continued use of our services after changes are made constitutes acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at: