Refund Policy

Touchland Refund Policy

At Touchland, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting and receiving refunds for products purchased through www.touchlandsale.com. By placing an order, you agree to comply with the requirements outlined below.

Eligibility for Refunds

To qualify for a refund, the following conditions must be met:
  • Products must be returned within 60 days of delivery (as confirmed by the shipping carrier’s delivery date).
  • Items must be unused, unopened, and in their original condition—including all packaging, tags, and accessories.
  • Products must not be damaged, altered, or contaminated (unless the damage occurred during shipping and is reported promptly).
  • For defective or incorrect products: You must notify us within 7 days of delivery to qualify for a full refund (including return shipping costs, if applicable). Proof of defect (e.g., photos) may be requested to process your claim.

Non-Refundable Items

The following items are not eligible for refunds, unless defective or incorrect:
  • Used or opened products (for hygiene and safety reasons).
  • Gift cards or promotional items.
  • Customized or personalized products (if applicable).

How to Request a Refund

Follow these steps to initiate a refund:
  1. Contact Customer Support: Send an email to service@touchlandsale.com with the subject line “Refund Request” and include the following details:
    • Your full name and order number (found in your order confirmation email).
    • The name and quantity of the product(s) you wish to return.
    • Reason for the refund (e.g., defective, unused, incorrect item).
    • Photos of the product (if claiming damage or defect).
  1. Receive Return Instructions: Our team will respond within 1-2 business days with a return authorization (if required) and detailed instructions for shipping the product(s) back to us.
  1. Ship the Return: Package the eligible items securely and send them to the address provided in the return instructions. You are responsible for return shipping costs unless the refund is due to a defect, damage, or error on our part. We recommend using a trackable shipping service to ensure delivery.

Refund Processing

  • Once we receive and inspect your returned items (to confirm they meet eligibility requirements), we will process your refund within 5-10 business days.
  • Refunds are issued to the original payment method used for the order (e.g., credit card, debit card).
  • Please note that processing times may vary depending on your financial institution—funds may take additional 3-5 business days to appear in your account after we issue the refund.
  • We do not offer exchanges; if you wish to receive a different product, please request a refund and place a new order separately.

Refund Exceptions

  • If returned items are damaged, used, or do not meet eligibility criteria, we reserve the right to deny the refund or issue a partial refund (deducting a restocking fee, if applicable).
  • Late returns (received after the 60-day window) will not be eligible for a refund, and we may return the items to you at your expense.
  • Refunds will not include any shipping costs for the original order (though standard shipping is free for all orders, so this does not apply to most purchases).

Contact Us

If you have questions about our refund policy, need help initiating a refund, or want to check the status of a pending refund, please contact our customer support team at service@touchlandsale.com. We’re here to assist you every step of the way.