Shipping Policy

Touchland Shipping Policy

This Shipping Policy outlines the terms and conditions for the delivery of products purchased through www.touchlandsale.com. By placing an order, you agree to the shipping rules, timelines, and requirements outlined below. We strive to ensure your orders are dispatched promptly and delivered safely to your doorstep.

Shipping Coverage

We offer worldwide shipping to all eligible destinations. Whether you’re located in the USA, Europe, Asia, or elsewhere, you can enjoy our free standard shipping service with no minimum purchase requirement. Please note that some remote locations may require additional delivery time, and we reserve the right to restrict shipping to certain regions due to legal or logistical constraints.

Order Processing & Dispatch

  • Processing Time: Orders are processed within 1-3 business days from the date of order confirmation. Processing includes verifying payment, preparing products for shipment, and coordinating with our logistics partners.
  • Dispatch Notification: Once your order is shipped, you will receive an automated email with a tracking number and a link to monitor the status of your delivery. This email will be sent to the address provided during checkout—please ensure your email information is accurate.
  • Order Modifications: If you need to update your shipping address or adjust your order after submission, contact service@touchlandsale.com immediately. We cannot guarantee changes to orders that have already been processed or dispatched.

Delivery Timelines

  • Standard Delivery: Estimated delivery time is 6-12 days from the date of dispatch, regardless of your location. This timeline includes transit time with our shipping partners and may vary slightly due to factors such as customs processing (for international orders), local postal services, or seasonal demand.
  • Transit Updates: Tracking information will be updated regularly by the shipping carrier. You can use the provided tracking number to check for delays, delivery attempts, or estimated arrival dates.
  • Customs & Duties: For international orders, customs fees, duties, or taxes may be imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping costs. We recommend checking with your local customs office for more information on applicable fees before placing your order.

Shipping Fees

  • Free Standard Shipping: All orders qualify for free standard shipping, with no hidden costs or minimum purchase required. This applies to both domestic (USA) and international deliveries.
  • No Expedited Shipping: At this time, we do not offer expedited or express shipping options. All orders are shipped via our standard service with the 6-12 day delivery timeline.

Shipping Address Requirements

  • You are responsible for providing a complete, accurate, and deliverable shipping address. This includes street name, house/apartment number, city, postal/zip code, and country.
  • We are not liable for delayed, lost, or returned orders due to incorrect or incomplete address information. If a package is returned to us because of an invalid address, you may be required to cover additional shipping costs to resend the order.
  • PO Boxes and APO/FPO addresses are eligible for delivery, but please note that transit times may be slightly longer for these locations.

Missing or Damaged Shipments

  • Missing Packages: If your tracking information shows the package as delivered but you have not received it, contact service@touchlandsale.com within 7 days of the reported delivery date. We will assist you in filing a claim with the shipping carrier.
  • Damaged or Defective Items: If your order arrives damaged or incomplete, notify us within 7 days of delivery. Include your order number and photos of the damaged packaging/items in your email to service@touchlandsale.com. We will arrange for a refund, replacement, or other appropriate resolution.

Contact Us

If you have questions about shipping timelines, tracking, address updates, or international delivery, please reach out to our customer support team at service@touchlandsale.com. We’re here to help ensure your order arrives smoothly and on time.